WPI Group, Inc. ('WPI') was established in 1984 by a group of experienced telecommunication and management professionals, for setting up long distance telecommunication networks for major multi-national telecom carriers and setting up multi-lingual call centers worldwide. WPI's main focus is Technical and Management Consulting for Contact Center Technologies, Telecommunications, IP Telephony and Outsourcing for Call Centers and IT Professionals.
The Information Technology Consulting for Contact Centers provides Technical and Management Professional Services in the field of Contact Center Technologies, such as Interactive Voice Response (IVR) system, Internet, Intranet, Computer Telephony Integration (CTI), Call Centers and Customer Relationship Management (CRM).
The Telecommunication and IP Telephony Consulting provides Technical and Management expertise in Broadband Internet Services, International Satellite Gateways, IP Networks and Telephony. Our services help connect the offices of organizations across the world, drastically reducing cost and increasing productivity.
WPI's Outsourcing Services provides organizations with quality Call Centers and manpower for IT Projects from India and other countries. It has expertise in customizing, training and managing and quality call centers in multiple languages worldwide.
The WPI Group of companies have their head office in New Jersey, U.S.A. and offices in New Delhi, Mumbai, Hyderabad, Ahmedabad, Bangalore and Calcutta, India. The WPI Group and its affiliate companies specialize in Contact Center Technologies, Broad Band Internet Services, IP Networks and Telecommunications, International Call Centers and Print Publishing.